Política de reembolso

Refund and Return Policy

At halostatic, our primary goal is your complete satisfaction with your order. We understand that issues can occasionally arise with online purchases, which is why we have established a clear and transparent policy to assist you.

1. Return Window

You have 14 calendar days from the date your order is delivered (based on the carrier's tracking information) to request a return, refund, or replacement.

2. Defective, Damaged, or Incorrect Items

If your package arrives damaged, defective from the factory, or if we sent you the wrong item:

You will not be charged any additional fees.
Mandatory Requirement: You must contact us within 3 days of receiving your package at halostatic.clothing@gmail.com, including:
1. Your order number.
2. Clear photos or a short video showing the defect or damage.
3. A clear picture of the shipping label attached to the package.

Once verified, we will offer you a free replacement or a full refund to your original payment method.

3. Size Exchanges or Returns due to Change of Mind

If the product is in perfect condition but does not fit, or if you simply changed your mind:

The item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
Shipping Costs: Return shipping costs to our facility must be covered by the customer. Original shipping fees are non-refundable.
Prior to returning any package, please reach out to our support team to obtain the correct return address. Do not send packages back without prior authorization.

4. Unclaimed or Lost Packages

We are not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided by the customer at checkout.

If a package is confirmed lost in transit by the carrier (with no "Delivered" status update), we will arrange a free reshipment or a full refund.

5. Order Cancellations

You may request to cancel your order within 15 minutes of purchase. After this timeframe, the order is likely already being processed by our fulfillment team and cannot be canceled until you receive it.

6. Refund Process

Once your request is approved:

Refunds will be automatically processed to your original payment method.
Please allow 5 to 10 business days for the refund to reflect on your bank account or card statement.

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